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The County authorities of Nairobi has unveiled a collaborative effort aimed toward enhancing buyer satisfaction and streamlining public complaints’ resolutions.
Ibrahim Nyàngoya, the County Government Member of Inexperienced Nairobi, Dr. Anastasia Nyalita, the County Government Member for Inclusivity, Public Participation, Citizen Engagement & Buyer Service, alongside Chief Officer Lydia Mathià and Chief Officer Setting Hibrahim Otieno, together with administrators from each sectors, dedicated to hitch forces going ahead to make this mission a actuality.
This dynamic group convened with the Kenya Alliance of Residence Affiliation (KARA) to advance an idea for resolving buyer complaints acquired by the KARA portal.
Inexperienced Nairobi CEC Ibrahim Nyangoya reiterated his dedication to make sure decision of all complaints at Metropolis Corridor inside 72 hours, whilst he urged the affiliation to collaborate in addressing the difficulty of unlawful dumping.
Dr. Nyalita welcomed the KARA initiative, highlighting the Nairobi Metropolis County Authorities’s dedication to making sure buyer satisfaction by a multi-sectoral method to dealing with complaints.
The CEO of KARA indicated that the group, boasting a membership of 3000 residents, had launched the Hatua Buyer Decision Administration System, which is able to “empower all residents to boost complaints and voice considerations of curiosity, reinforcing the collective dedication to efficient and well timed criticism decision in Nairobi Metropolis County,”
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