Kenyans Complain Over 8-Hour Kenya Energy Token Downtime

A piece of Kenyans had been stranded for hours as they skilled delays whereas buying Kenya Energy’s electrical energy tokens.

Most customers complained that they couldn’t entry the pay as you go service for the higher a part of Tuesday evening, January 30 and Wednesday morning, January 31.

A spot examine by this author confirmed {that a} message from cellular cash service suppliers indicated that Kenya Energy’s system skilled technical challenges.

“Transaction failed, the cellular cash can not full fee of Kshxx to KPLC Pay as you go. The organisation’s system receiving the fee skilled some technical challenges, attempt once more later,” learn a part of the message.

In different circumstances, some prospects complained that that they had already made the transactions however had not obtained the messages.

“I purchased tokens however have not obtained them till now, kindly help. Right here is the message that I obtained,” a person defined.

“Expensive Kenya Energy, I made two token purchases with out receipts,”

“What’s occurring with KPLC’s system? The tokens have depleted and my cellphone is sort of off,” one other person commented on-line, expressing that he obtained an error message whereas attempting to entry the pay as you go service.

Moreover, Kenyans additionally complained about receiving fewer tokens in January in comparison with the earlier month following Kenya Energy’s newest electrical energy assessment.

Clients who bought tokens price Ksh250 in December obtained 8.87 models and seven.82 models in January. 

Kenya Energy attributed the adjustments to the sharp enhance in foreign exchange adjustment cost which rose to Ksh50.53 from Ksh28.11.

The foreign exchange adjustment cost on this case accounts for the variation of onerous currencies in opposition to the Kenyan shilling whose worth has depreciated prior to now months.

Presently, the Kenyan foreign money trades in opposition to the greenback at Ksh161, signalling a damaging implication within the nation’s financial system.