[ad_1]
A household in Mtwapa, Kilifi County resorted to taking their ailing member of the family relying on life assist to the Kenya Energy workplaces to entry electrical energy.
Talking on Friday, the household lamented that it had no different different after it was plunged into darkness for greater than 48 hours.
With the affected person counting on electrical energy to make use of her nebulizer about 4 occasions a day, the household wanted to get electrical energy sooner. A nebulizer is a machine utilized by sufferers to take their medicine within the type of a mist that’s inhaled into the lungs.
“I’ve my sister-in-law who makes use of a nebulizer incessantly. I used to be actually unhappy and offended right now that we needed to convey her right here on the Kenya Energy workplaces to attempt to get electrical energy in order that she will be able to nebulize,” the sister-in-law to the affected person said.
The photograph of a nebulizer machine
Picture
One different member of the family lamented that many makes an attempt to get fast consideration from Kenya Energy.
“I used to be solely getting a reference quantity after reference quantity with no help provided,” she lamented.
The household thus vowed to stick with the affected person on the KPLC workplaces till their plight is addressed and electrical energy restored at house.
“It appears like they may simply have to remain right here as a result of round 8 to eight.30 is when she has to make use of one other dose of the nebulizer,” the sister-in-law added.
She additional added that their neighbour, who was affected by most cancers and relied on electrical energy for medicine was additionally affected by the extended blackout.
“I’ve a query for Kenya Energy. Why will we all the time have an issue and why is their buyer care all the time mendacity to us?” She enquired.
The household known as for investigations to be carried out and their case fast-tracked after accusing Kenya Energy of laxity regardless of being nicely knowledgeable about their case.
“I want to get an replace on my case however each time I name buyer care, they hold mendacity to me, telling me that they’re on the best way but we by no means obtain their companies,” the aggrieved household spokesperson complained.
Additionally they lamented that the blackout had compelled them to dump their foodstuff which went stale hours after the blackout. Kenya Energy was but to reply to the household’s grievances. Its workers, nonetheless, accommodated the affected person at its workplaces.
Kenya Energy constructing in Nairobi CBD.
Picture
Kenya Energy
[ad_2]
