The Communications Authority of Kenya (CA) has issued warning notices to Airtel and Telkom Kenya for non-compliance with the High quality of Service (QoS) requirements provided to customers on their cellular telepho-ny networks.
In its just-released QoS report for the yr ended June 2023, the business regulator signifies that solely market chief Safaricom sur-passed the 80 per cent efficiency threshold, after it posted a 90 per cent rating of the set Key Efficiency Indicators (KPIs).
“The Communications Authority of Kenya (CA) has issued warning notices to Airtel and Telkom Kenya for non-compliance with the standard of service (QoS) offered to customers on their cellular telephony net-works,” the regulator mentioned in an announcement.
In accordance with the report, Airtel and Telkom Kenya attained 79 per cent and 65 per cent respectively, translating to an business common of 72.4 per cent, with the rating rising as a major drop in comparison with the typical of 82.3 per cent attained within the yr to June 2022 and 75.5 per cent within the earlier yr.
CA says {that a} cellular operator is rated compliant once they attain 80 % of the set QoS KPIs.
“Airtel Kenya Networks and Telkom Kenya failed to satisfy not solely their protection targets but in addition quite a few essentially the most crucial QoS KPIs, notably the ‘Unsuccessful Name Ratio’ and ‘Information Web’ KPIs, which is an indicator for protection and Web availabil-ity/accessibility respectively,” reads the report partly.
Part 23 of the Kenya Info and Communications Act, 1998, mandates the regulator to make sure that licensed telecom operators and repair suppliers supply good high quality companies according to the licence circumstances.
