Kenyans Elevate Questions After Token Delay Lasts for Hours

Kenyans in most components of the nation have been left stranded for hours on Wednesday after experiencing delays whereas buying electrical energy tokens.

Commenting on-line, most customers questioned why there was a delay in receiving the affirmation message after making their purchases from Kenya Energy.

“Is there an issue with token shopping for in the present day? I’ve purchased two tokens in the present day and I’ve not obtained them please help thanks,” one Kenyan lamented on-line.

In response, the corporate defined that there was a delay in processing tokens urging Kenyans to be affected person.

Kenya Energy additionally apologised for the inconvenience brought on whilst Kenyans residing in several components of the nation reported being plunged into darkness for hours.

“The token has not but been processed. We will ship it to you as soon as it vends,” Kenya Energy said.

Thankfully, the corporate acted promptly to ship the token to every buyer. Kenya Energy additionally addressed considerations of lack of electrical energy in numerous components of the nation.

In the meantime, Kenya Energy has a USSD code, 977, which permits its clients to get affirmation messages quicker.

When a buyer dials *977#, the system populates a number of providers together with; new connections, report incidences, jua for positive, and billing complaints.

Choose the pay as you go possibility and choose the newest token possibility then enter the meter quantity to get the token.

The USSD code may also be used to purchase tokens, handle meters, or get the token particulars.

Kenya Energy provides each publish and pay as you go providers with clients in a position to buy tokens through pay invoice numbers or the financial institution. These paying for postpaid tokens use the paybill quantity 888888 whereas these paying for pay as you go use the paybill quantity 888880.